Insrease in speed of repairs
Real-time remote support for industrial control systems
Industry remote support/maintenance – online support of control systems by automation experts
We offer providing maintenance and technical support works, planned works for automated control system from developers/certified engineers of INFOCOM sp. z o.o. on a 24/7 basis. Secure connection (hardware & software), compliance to safety protocol for data protection.
- Control of equipment operation
- Equipment status diagnostics and remote setup
- Solving current problems and issues
- Software updates
Benefits of remote technical support/maintenance:
Reduced equipment downtime
Hourly savings
Reduced response time
Several professionals at a time possible
No additional travel expenses
Technical solution for connecting to remote support (contract or annual subscription)
The service for remote/online support and service is available in two versions: signing a service contract to call a specialist or on an annual subscription basis.
- Provide prompt assistance in the analysis of incidents 24/7;
- Provide protection against harmful/unqualified interference in technological processes and unauthorized access to ACS TP;
- Reduce equipment downtime by promptly involving external specialists in solving diagnostic, start-up, maintenance tasks
- Improve the quality and speed of scheduled repairs, equipment replacements
- Eliminate service delays related to the arrival of specialists at the facility (excluding travel expenses)
Remote support / proactive support
Organization of secure remote connection to the automatic process control system:
For a secure connection, a whole range of measures is applied: special software and technical support, in this way we can provide not only control of remote administration sessions, but also controlled authentication of administrators. This is essential information for incident investigation.
Our goal is to make remote support effective and secure:
- provide operational assistance in parsing incidents 24/7;
- provide protection against unauthorized access to the automatic process control system by means of controlled remote connections;
- provide protection against malicious / unskilled interference in technological processes;
- advise and assist in actions of service staff / developers in online mode with the possibility of video recording or data logging.
Industries we work
Our experience across different industries will benefit your business:
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