INFOCOM: Remote Support for ACU TP (24/7)

The main tasks of remote support:

• Equipment operation control
• Diagnostics of equipment status and remote adjustment
• Solving current problems and issues
• Software updates

Our goal is to make remote support efficient and secure:

• to provide operational assistance in analyzing incidents 24/7;
• to ensure protection against harmful/unqualified interference in technological processes and unauthorized access to ACS TP;
• reduce equipment downtime by promptly involving external specialists in solving problems of diagnosis, start-up, and maintenance;
• improve the quality and speed of scheduled repairs and equipment replacement;
• eliminate service delays associated with the arrival of specialists at the site (exclusion of travel expenses);