We offer remote service and technical support

We offer remote service and technical support, scheduled maintenance for control systems (ACS) from INFOCOM sp. z o.o. developers/certified specialists on a 24/7 basis.
We provide a secure connection, with a properly developed security protocol to protect the transmitted data.

The main tasks of remote support:

• Monitoring the operation of equipment
• Diagnostics of equipment status and remote configuration
• Solving current problems and issues
• Software updates

Our goal is to make remote support efficient and safe:

• provide prompt assistance in resolving incidents 24/7;
• provide protection against harmful/unskilled interference with technological processes and unauthorized access to the control system;
• reduce equipment downtime by promptly engaging external specialists to solve diagnostic, startup, and maintenance tasks;
• improve the quality and speed of scheduled repairs and equipment replacement;
• eliminate delays in service related to the arrival of specialists at the facility (excluding travel expenses).